Cellcom Infinity – Terms & Conditions
Cellcom Infinity:
The holder of this plan will see the manufacturer’s warranty, respecting all the same terms and conditions, extended by the equivalent of the duration of the plan for which he subscribed. The service plan with commence the day following the end of the original manufacturer’s warranty expiry date. On that day and for the period of the term agreed upon, Cellcom Communications will be responsible for all warranty claims.
This plan does not replace, in any case, the manufacturer’s responsibilities towards his customer, and is summarized as an agreement between its holder and Cellcom Communications for the term of the extended period. At the time of the request for indemnity, the holder of this plan must present a proof of purchase at the original point of sale of the defective product.
| WARRANTY | DEVICE TYPE | MANUFACTURING DEFECTS COVERED | COVERS PHYSICAL/ LIQUID DAMAGE | NUMBER OF EVENTS |
|---|---|---|---|---|
| INFINITY APPLE | Up to iPhone 8 Plus |  |
|
2 |
| INFINITY APPLEX | iPhone X/XR/XS/XS Max | |
|
2 |
| INFINITY SAMSUNG | Samsung devices (S Line) | |
|
2 |
| INFINITY SAMSUNG A8 | Samsung devices (A line) | |
|
2 |
| INFINITY LG | LG devices | |
|
2 |
| INFINITY GOOGLE | Google devices | |
|
2 |
| INFINITY MOTOROLA | Motorola devices | |
|
2 |
| INFINITY BLACKBERRY | Blackberry Devices | |
|
2 |
| INFINITY HUAWEI | Huawei Devices | |
|
2 |
| INFINITY SONY | Sony Devices | |
|
2 |
| INFINITY WATCH | Watch products | |
|
1 |
| INFINITY TAB+ | All tablets | |
|
1 |
| INFINITY SMARTPHONE+ | Device less than $399 (Full Retail Price) | |
|
2 |
| INFINITY PREMIUM | Devices more than $500 (Full Retail Price) | |
 |
NA |
| INFINITY SMARTPHONE | Devices $300-$499.99 (Full Retail Price) | |
|
NA |
| INFINITY BASIC | Devices $0-$299.99 (Full Retail Price) | |
|
NA |
| INFINITY PLATINUM | ALL DEVICES | |
|
3 |
| WARRANTLY | DESCRIPTION |
|---|---|
| INFINITY3 | Added to any infinity warranty. Additional 1 year warranty. |
| CELLCOM SWITCH | Transfer of the infinity if unused *Certain conditions apply |
Additional To Service Plan / Accessories
| SWITCH | INFINITY3 | GPSIM | GP3YH | GP3YL | GPSWITCH | GP3SPEAKER |
|---|---|---|---|---|---|---|
| All | All | SIM Card | Unlimited exchanges for 3 years | 2 exchanges for 2 years | Case exchange | 2 exchanges for 3 years |
Used Devices
| INFINITYML | INFINITYMH |
|---|---|
| Phone value is between $0-$350 | Phone value is $350 and higher |
Frais Infinity
The client is able to purchase a warranty 30 days after original purchase of device.
Products other than cellular devices
If the defective product appears to be defective according to the standards established by the manufacturer, Cellcom Communications will then replace the defective product protected by the Cellcom Plus plan by the same product or by one with similar characteristics if the original model is no longer available. All accessories included at the time of the initial purchase (cables, batteries, antennas, adapters, transformers etc…) must be returned with the defective product to also be replaced.
Cellular Devices
If the cellular device appears to be defective according to the standards established by the manufacturer, Cellcom Communications will then send the unit for repair at its own expense. In the event that the product cannot be repaired, the unit will be replaced by the same phone model, or by one with similar characteristics if the original model is no longer available. In the case of a unit exchange, the service plan will terminate 90 days following the date of exchange.
Repairs or replacements will not be covered by the warranty due to excessive wear physical abuse damages caused by sand, dirt or by liquid substance (water or other) fortuitous occurrences or any other situations not respecting the manufacturer’s conditions.
Only the eligible products printed on a proof of purchase and associated with a service plan are covered.
Not covered by this service plan
The replacement of all fuses, bulbs, filters or other product or product components having a predetermined life spend, as well as cables, cassettes, diskettes, cellular and satellite antennas.
Terms and conditions of the Cellcom Switch program:
This service will allow you to receive a store credit for the amount of the service plan that you have purchased on your invoice towards your future purchase.
Only the expired plans without any claims are valid
Credit is available within the 30 days after the expiration of the extended service plan
Original invoice will have to be provided
Cannot be transferable to any other serial number within the term of the agreement
Cellcom holds no responsibility for any loss or delay
Credit is applicable on purchase of accessories and service plans and has no monetary value
Credit can only be issued at the same point of sale of original purchase
Credit will be issued on the same day if client meets all terms above
Terms and conditions of the Infinity3 Program:
Additional 12 months of your infinity coverage, maximum terms covered of the infinity program and infinity3 is 36 months.