Cellcom Infinity – Terms & Conditions

Cellcom Infinity:

The holder of this warranty will see the manufacturer’s warranty, respecting all the same terms and conditions, extended by the equivalent of the duration of the warranty for which he subscribed. The warranty begins the day following the end of the original manufacturer’s warranty expiry date. On that day and for the period of the term agreed upon, Cellcom Communications will be responsible for all warranty claims.

This warranty does not replace, in any case, the manufacturer’s responsibilities towards his customer, and is summarized as an agreement between its holder and Cellcom Communications for the term of the extended period. At the time of the request for indemnity, the holder of this plan must present a proof of purchase at the original point of sale of the defective product.

SERVICE PLAN DEVICE TYPE MANUFACTURING DEFECTS COVERED PHYSICAL/LIQUID DAMAGES COVERED* MAXIMUM REPLACEMENT(S) TERM OF PLAN (MONTHS)
INFINITY DIAMOND ALL DEVICES check check check 36
INFINITY PLATINUM ALL DEVICES check check check 2 (+1 forgiveness) 36
INFINITY GOLD Devices more than $799 (Full retail price) check check check 2 24
INFINITY SILVER Devices $499-$798 (Full retail price) check check check 2 24
INFINITY BRONZE Devices $150-$498 (Full retail price) check check check 2 24
INFINITY STARTER Devices $1-$150 (Full retail price) check check 2 24
INFINITY WATCH Watch products check check 1 24
INFINITY MOBILE MIFI & Turbo Hub check check 1 24
INFINITY TAB+ All tablets check check 1 24

Possible additional options, as indicated on invoice:

SWITCH INFINITY FRAISINFINITY GP3YL
Transfer your INFINITY Warranty to an unlimited number of successive eligible devices purchased by you from Cellcom Communications in the future, one device at a time, as long as you have made no successful claims under the warranty All Lifetime accessory protection

Terms and conditions applicable to all INFINITY Warranties

If, following submission of a claim, Cellcom Communications determines that your device has a manufacturing defect or suffered a physical or

liquid damage which the device should have been able to withstand given the product claims made by the device manufacturer, and that which is covered under INFINITY Warranties*, and that such defect or damage impairs the device’s proper use, Cellcom Communications will repair the device at its expense. If the device cannot be repaired, the device will be replaced by the same model, or by a similar model with the same characteristics as the original selected by Cellcom Communications, at its sole discretion.

*To clarify, physical or liquid damages covered under the INFINITY warranties are the following:

  1. Broken screen or phone shell cracked following a drop onto tile, carpet, or wood, up to a maximum height of 1 meter.
  2. Broken camera following a drop onto tile, carpet, or wood, up to a maximum height of 1 meter.
  3. Devices with buttons pressed following a drop onto tile, carpet, or wood, up to a maximum height of 1 meter.
  4. Devices that have been splashed or that have been submerged in water up to a maximum depth of 1 meter up to 30 minutes
  5. Devices that fell in the snow for a maximum of 30 minutes

 

INFINITY warranties and related options are NOT insurance. Each of the INFINITY Warranties is a limited warranty, which is extended only to the original end-user purchaser of the device, and which is not transferable or assignable to any subsequent purchaser. Each of the INFINITY Warranties is offered for a limited term, as indicated in the table above. There is no limit on the number of claims that can be made under your INFINITY Warranty or the number of times that a device can be repaired during the Term of the Warranty. However, there is a limit to the number of times your device may be replaced following a legitimate claim made under your INFINITY Warranty during its Term. This number is referenced in the table above. As indicated in the table above, you can only obtain the replacement of your device once, twice or three times following a legitimate claim, in accordance with the INFINITY Warranty selected by you.

 

Only the device bearing the serial number identified on the proof of purchase of your Infinity Warranty will be covered under the warranty.

Any modification or repair of your device by an agent other than Cellcom Communications and other than the original manufacturer of the device will void the protection offered by the manufacturer’s warranty as well as the protection offer by your INFINITY Warranty

Your INFINITY Warranty has no cash value, cannot be reimbursed and cannot be transferred, unless specifically provided for in these terms and conditions.

The INFINITY Warranties do not cover:

  1. Any damage due to abuse, neglect, misuse (such as device that fell under a mower or through/under heavy machinery) or intentional fault;
  2. Any damage due to failure to follow the product instructions;
  3. Any damage due to repairs or alterations attempted or made by persons other than Cellcom Communications or the original manufacturer of the device;
  4. Any damage due to direct exposure to corrosive materials;
  5. Any damage due to power surge;
  6. Any damage due to external causes, such as natural events, lightning, flood, fire, and other actions or events beyond our reasonable control;
  7. Any damage to a device whose serial number is no longer legible;
  8. Loss or theft of the device;
  9. Normal wear and tear;
  10. Any damage to accessories, equipment or components external to the device;
  11. Any other damage that does not meet the criteria set out above as “physical or liquid damages covered under the INFINITY Warranties.”

 

Terms and conditions applicable to INFINITY PLATINUM Warranties

 

The terms and conditions set out above are applicable to this INFINITY Warranty.

The SWITCH INFINITY option is included in this INFINITY Warranty. As indicated above, the SWITCH INFINITY option allows you to transfer your INFINITY Warranty to an unlimited number of eligible devices purchased by you from Cellcom Communications, one device at a time, if you have made no successful claims under the warranty. However, under the INFINITY PLATINUM Warranty, the SWITCH INFINITY option will remain valid even if a claim is made during the term of the warranty. In other words, the INIFINITY Warranty may still be transferred to an unlimited number of eligible devices purchased at Cellcom Communications even if a claim is made during the term of the warranty. When transferred to the new device, the INFINITY PLATINUM Warranty will cover 2 potential device replacements.

Terms and conditions applicable to INFINITY DIAMOND Warranties

 

The terms and conditions set out above are applicable to this INFINITY Warranty.

Device repairs or replacements are unlimited with the INFINITY DIAMOND. Cellcom reserves the right to void or refuse any claim that Cellcom deems abusive.

The SWITCH INFINITY option is included in this INFINITY Warranty. As indicated above, the SWITCH INFINITY option allows you to transfer your INFINITY Warranty to an unlimited number of eligible devices purchased by you from Cellcom Communications, one device at a time, if you have made no successful claims under the warranty. However, under the INFINITY DIAMOND Warranty, the SWITCH INFINITY option will remain valid even if a claim is made during the term of the warranty. In other words, the INIFINITY Warranty may still be transferred to an unlimited number of eligible devices purchased at Cellcom Communications even if a claim is made during the term of the warranty. When transferred to the new device, the INFINITY DIAMOND Warranty will still cover unlimited replacements. The INFINITY DIAMOND Warranty will no longer be transferable to another device as soon as a second replacement is made.

Terms and conditions applicable to the McAfee Mobile Security protection

 

McAfee Mobile Security protection is included in INFINITY BRONZE, SILVER, GOLD, PLATINUM and DIAMOND

McAfee Mobile Security protection is applicable to a single device; tablet or mobile.

If you already have a monthly subscription to McAfee Mobile Security protection and you have McAfee Mobile Security protection included in your INFINITY Warranty, your initial subscription will be paused. You will get 1 year of free subscription and at the end of the free year, your initial monthly subscription will resume.

There is no obligation on your part to renew the subscription with McAfee Mobile Security protection after the year included in your INFINITY Warranty.

Terms and conditions applicable to the SWITCH INFINITY option

 

As mentioned in more detail above, the SWITCH INFINITY option will allow you to transfer the amount of the INFINITY Warranty originally purchased by you to an unlimited number of eligible devices purchased by you from Cellcom Communications, one device at a time, if you have made no successful claims under the warranty.

The transfer of your INFINITY Warranty to a new device must be requested by you at the time of purchase of the device or within 30 days of such purchase, provided that the request occurs within 30 days of the expiration of the Term of the INFINITY Warranty applicable to your original device. The transfer must be requested at the same Cellcom Communications store where you purchased your INFINITY Warranty.

Proof of purchase of your original IINFINITY Warranty plus its SWITCH INFINITY option must be provided at the time of transfer of your Infinity Warranty to a new device.

Cellcom Communications is not responsible for the loss of the INFINITY Warranty if its transfer is not requested within the time period indicated above.

The SWITCH INFINITY option cannot be purchased to apply on an INFINITY Warranty that has already been transferred.

The purchase and/or use of the SWITCH INFINITY options do not impact the term of your INIFINITY Warranty.

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