Terms and conditions applicable to all INFINITY Service Plans
If, following submission of a claim, Cellcom Communications determines that your device has a manufacturing defect or suffered a physical or liquid damage which the device should have been able to withstand and that such defect or damage impairs the device’s proper use, Cellcom Communications will repair the device at its expense. If the device cannot be repaired, the device will be replaced by the same model, or by a similar model with the same characteristics as the original selected by Cellcom Communications, at its sole discretion.
*To clarify, physical or liquid damages covered under the INFINITY Service Plans are the following:
(a) Broken front screen
(b) Phone shell cracked
(c) Device that fell in a liquid substance for a short amount of time (not exceeding 1 hour)
Each of the INFINITY Service Plans is a limited warranty, which is extended only to the original end-user purchaser of the device, and which is not transferable or assignable to any subsequent purchaser. Each of the INFINITY Service Plans is offered for a limited term, as indicated in the table above. There is no limit on the number of claims that can be made under your INFINITY Service Plan or the number of times that a device can be repaired during the Term of the Plan. However, there is a limit to the number of times your device may be replaced following a legitimate claim made under your Infinity Service Plan during its Term. This number is referenced in the table above. As indicated in the table above, you can only obtain the replacement of your device once or twice following a legitimate claim, in accordance with the INFINITY Service Plan selected by you.
Only the device bearing the serial number identified on the proof of purchase of your Infinity Service Plan will be covered under the Plan.
Any modification or repair of your device by an agent other than Cellcom Communications and other than the original manufacturer of the device will void the protection offered by the manufacturer’s warranty as well as the protection offer by your INFINITY Service Plan.
Your INFINITY Service Plan has no cash value, cannot be reimbursed, and cannot be transferred, unless specifically provided for in these terms and conditions.
The INFINITY Service Plans do not cover:
(a) Any damage due to abuse, neglect, misuse (such as device that fell under a mower or through/under heavy machinery) or intentional fault;
(b) Any damage due to failure to follow the product instructions;
(c) Any damage due to repairs or alterations attempted or made by persons other than Cellcom Communications or the original manufacturer of the device;
(d) Any damage due to direct exposure to corrosive materials;
(e) Any damage due to power surge;
(f) Any damage due to external causes, such as natural events, lightning, flood, fire, and other actions or events beyond our reasonable control;
(g) Any damage to a device whose serial number is no longer legible;
(h) Loss or theft of the device;
(i) Normal wear and tear;
(j) Any damage to accessories, equipment or components external to the device;
The terms and conditions set out above apply this INFINITY Service Plan.
The SWITCH ONE Option is included in this INFINITY Service Plan. As indicated above, the SWITCH ONE Option allows you to transfer your INFINITY
Service Plan to the next eligible device purchased by you from Cellcom Communications, one time only, if you have made no successful claims
under the Plan. However, under the INFINITY PLATINUM Service Plan, the SWITCH ONE Option will remain valid even if a claim is made during the
Term of the Plan. In other words, the INIFINITY Service Plan may still be transferred to your new device even if a claim is made during the Term of the
Plan. When transferred to the new device, the INFINITY PLATINUM Service Plan will cover 2 potential device replacements.
Terms and conditions applicable to the SWITCH ONE and SWITCH INFINITY Options
As mentioned in more detail above, the SWITCH ONE Option and the SWITCH INFINITY Option will allow you to transfer the INFINITY Service Plan
originally purchased by you to a new eligible device purchased from Cellcom Communications.
Unless otherwise stated herein, only an INFINITY Service Plan without a claim can be transferred to a new device.
The transfer of your INFINITY Service Plan to a new device must be requested by you at the time of purchase of the device or within 30 days of
such purchase, provided that the request occurs within 30 days of the expiration of the Term of the INFINITY Service Plan applicable to your
original device. The transfer must be requested at the same Cellcom Communications store where you purchased your INFINITY Service Plan.
Proof of purchase of your original Infinity Service Plan plus its SWITCH ONE Option or SWITCH INFINITY Option must be provided at the time of
transfer of your Infinity Service Plan to a new device.
Cellcom Communications is not responsible for the loss of the INFINITY Service Plan if its transfer is not requested within the time period indicated
The SWITCH ONE Option cannot be purchased to apply on an INFINITY Service Plan that has already been transferred.
The purchase and/or use of the SWITCH ONE and SWITCH INFINITY Options do not impact the Term of your INIFINITY Service Plan.