Cellcom Infinity – Terms & Conditions

Cellcom Infinity:

The holder of this plan will see the manufacturer’s warranty, respecting all the same terms and conditions, extended by the equivalent of the duration of the plan for which he subscribed. The service plan with commence the day following the end of the original manufacturer’s warranty expiry date. On that day and for the period of the term agreed upon, Cellcom Communications will be responsible for all warranty claims.

This plan does not replace, in any case, the manufacturer’s responsibilities towards his customer, and is summarized as an agreement between its holder and Cellcom Communications for the term of the extended period. At the time of the request for indemnity, the holder of this plan must present a proof of purchase at the original point of sale of the defective product.

SERVICE PLAN DEVICE TYPE MANUFACTURING DEFECTS COVERED PHYSICAL/LIQUID DAMAGES COVERED* MAXIMUM REPLACEMENT(S) TERM OF PLAN (MONTHS)
INFINITY PLATINUM ALL DEVICES check check 2 (+1 forgiveness) 36
INFINITY GOLD Devices more than $799 (Full retail price) check check 2 24
INFINITY SILVER Devices $499-$798 (Full retail price) check check 2 24
INFINITY BRONZE Devices $150-$498 (Full retail price) check check 2 24
INFINITY STARTER Devices $1-$150 (Full retail price) check check 2 24
INFINITY WATCH Watch products check check 1 24
INFINITY MOBILE MIFI & Turbo Hub check check 1 24
INFINITY TAB+ All tablets check check 1 24

Additional To Service Plan / Accessories

SWITCH ONE SWITCH INFINITY FRAISINFINITY GPSIM GP3YH GP3YL GPSWITCH GP3SPEAKER FORGIVEME
Transfer Infinity one time only, if never used Transfer Infinity as long as it was not used All All SIM Card Unlimited exchanges for 3 years 2 exchanges for 3 years Case exchange 2 exchanges for 3 years All, except Platium

One event forgiven

Frais Infinity

The client is able to purchase a warranty 60 days after original purchase of device.

Device must be in good condition when added. To be charged in addition to the Infinity warranty.

Products other than cellular devices

If the defective product appears to be defective according to the standards established by the manufacturer, Cellcom Communications will then replace the defective product protected by the Cellcom Plus plan by the same product or by one with similar characteristics if the original model is no longer available. All accessories included at the time of the initial purchase (cables, batteries, antennas, adapters, transformers etc…) must be returned with the defective product to also be replaced.

Cellular Devices

Infinity (manufacturer’s failure)
If the cell phone appears to be defective due to a manufacturer failure, Cellcom Communications will send the device for repair at its expense. If the device cannot be repaired, the device will be replaced by the same model, or by a similar model with the same characteristics as the original.
The lost or theft of your device is not covered by the service plan.

Infinity (physical / liquid damage)
If the cell phone appears to be defective due to physical or liquid damage, Cellcom Communications will send the device for repair at its expense. If the device cannot be repaired, the device will be replaced by the same model, or by a similar model with the same characteristics as the original.
Devices that have suffered excessive damage or devices that cannot be identified by their serial number will not be covered.
Only the serial number identified on the proof of purchase of the Infinity Service Plan will be covered.
The lost or theft of your device is not covered by the service plan.

Infinity Platinum
The terms and conditions of the Infinity manufacturer’s failure and physical/liquid damage service plan apply to this service plan.
The Switch option is included in this service plan.
A forgiven event is applicable for this service plan: the Switch option will remain valid if there is an event to be covered during the protection period and may still be credited. When crediting, the service plan on the next device will cover 2 events.

Any modification or repair of your device by an agent other than Cellcom and other than the original manufacturer of the device will void the protection offered by the manufacturer’s warranty as well as the protection offer by your Cellcom service plan.

Not covered by this service plan

The replacement of all fuses, bulbs, filters or other product or product components having a predetermined life spend, as well as cables, cassettes, diskettes, cellular and satellite antennas.

Terms and conditions of the Cellcom Switch option:

This option will allow you to obtain store credit for the amount of Infinity Protection Plan originally purchased.Only Infinity Service Plan without a claim can be credited.
Credit can be claimed within 30 days of the expiration of the Infinity Service Plan.
Proof of purchase must be provided.
Cellcom Communications is not responsible for the loss of the service plan amount if the 30-day period is exceeded before the credit request.
Credit is applicable to the original store of the purchase of the Infinity Service Plan.
Credit is applicable on the purchase of accessories or a new service plan and has no cash value.
The Switch option can’t be purchased on a transferred warranty.
The FORGIVEME option can be purchased on a transferred warranty.

Terms and condition FORGIVEME option:

This option allows you to have one accident forgiven for the term of your Infinity protection.
If you purchase an Infinity protection combined with a FORGIVEME, your first claim will be forgiven. You will therefore be eligible for 2 events.
If you purchase an Infinity protection combined with a SWITCH and a FORGIVEME, your first claim will be forgiven. You will still be able to transfer your Infinity.
To be valid, this option must be added to an Infinity protection plan on the original purchase invoice of the device.
If used, this option does not impact the protection period of your Infinity plan.

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