Buyer’s Remorse – Terms & Conditions

Return Policy for Bell Mobility Postpaid and Prepaid customers:

At Cellcom, we want to be sure you are happy with your device. If you are not completely satisfied, you may exchange or return your device if you meet the following four conditions:
1) You return the device within 30 days of your commitment start date.
2) You return the device and original receipt to your purchase location.
3) The device is in “like new” condition with all original packaging, manuals and accessories included.
4) You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.

You are responsible for all service charges incurred prior to returning the device. SIM cards and headsets cannot be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account during the same 15-day return period.

If you are a person with a disability, the same conditions apply, however, you may return your device within 30 days of your commitment start date.

Return Policy for mobile accessories:

Accessories can be returned within 60 days of original purchase for refund or exchange, excluding headsets and earpieces for which we cannot accept returns due to health and safety reasons.
Each accessory must be returned in “like new” condition and in the original packaging with all the components included at purchase.
Defective accessories purchased for more than 30 days but less than 60 days (from original purchase date) may be exchanged over-the-counter.
For accessory warranty claims exceeding 60 days from date of purchase, please contact the manufacturer.

Return Policy for extended warranties and service plans:

A warranty and a service plan can be refunded or exchanged within 60 days of original purchase, given that there was never any claim by the customer

How to cancel a service:

To cancel your Bell Mobility service after it’s been activated, call 1-800-667-0123.
To cancel your Bell Home phone service after it’s been activated, call 1 866 310-BELL (310-2355).
To cancel your Digital Voice service after it’s been activated, call 1-877-864-7435.
To cancel your Bell Internet service after it’s been activated, call 310-SURF (7873).
To cancel your Bell Satellite TV service, call 1-888 SKY DISH (759-3474).

Any questions?

Click the button below to ask us any questions you may have and allow up to 24 hours for a response.